My Pet Loss Grief

Pet Loss Grief Support Agreement and Website Policies

In order to get the most out of your session/package, please read and agree to the following terms and conditions:

Grief has a life of its own and although it is different for everybody, do not expect your grief to go away after one session. It takes time. Each session is 45 minutes long starting from the time of your scheduled appointment. If you call in late, we likely will not be able to make up the lost time since I may have another client scheduled after you.

No-show/Late/Cancellation/Rescheduling policy

  • If you are more than 10 minutes late to call in after your scheduled time, you will be considered a no-show and no refund will be provided. This is because I set aside the time just for you and I am not able to wait around indefinitely in the event a client does not show up. Please be considerate of my time.
  • If you do not show up to your appointment and you have not given me 48 hours cancellation notice, no refund will be provided.
  • If you cancel 48 hours or more ahead of the appointment, you will have an opportunity to reschedule or receive a refund.
  • If you need to cancel/reschedule, please email me at the address provided in the confirmation email.
  • If you cancel and do not reschedule, there is a $35 service fee.

Payment and your appointment:

  • All appointments are scheduled in the Eastern Time Zone (EST)
  • Payment is due when requesting a session. Once your payment has been received, you will receive an email with further instructions for scheduling and calling in for your session. Please note that the email you will receive will be sent to email address linked to your PayPal account, so please look out for that.
  • My goal is to provide you with compassionate and helpful attention, as much as can be provided in a single session. If you feel this objective was not met, please bring this to my attention.
  • I agree to work with you to support you and guide you with your pet loss grief, but I cannot guarantee results. You will create powerful results by having the courage and determination to forward the action in your life.
  • During the time we spend together in our mentoring sessions, I will devote my time, thoughts, and energy to you, exclusively. I ask that you please silence your cell phone and any notifications/interruptions so that our session can proceed uninterrupted.
  • As your pet loss grief partner, I will bring active and attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework if applicable), acknowledge your growth, and guarantee utmost confidentiality (to the fullest extent of the law, and so long as I don’t fear for your or another’s safety).
  • I do all my appointments by telephone because I feel that I am better able to serve you through an intuitive experience, and feel that video/Zoom appointments are not ideal for this. If you would specifically like a video/Zoom session, please indicate that in your email when scheduling.


I am a pet loss grief specialist, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I reserve the right to insist that you contact an appropriate professional.

The information I share is not intended to supersede, or substitute that of a physician, mental healthcare professional, veterinarian, or licensed holistic practitioner. If you have a medical problem, see your physician or other licensed practitioner in your area.

I am bound to abide by the Center for Pet Loss Grief, LLC Ethical Code of Ethics. If you would like a copy please contact me.

Privacy Policy, Ethics, Terms

This is the website of  Natasha Eisenstein of

For each visitor to my Web page, my Web server automatically recognizes the consumer’s domain name and email address (where possible).

I collect information volunteered by the consumer, such as survey information, purchases and/or newsletter registrations, no information on consumers who browse our Web page.

If you supply me with your postal address or email address on-line you will only receive the information for which you provided us your address.

If you subscribe to my newsletter, your information is completely confidential. I do not give your information to third parties. I will never send out spam. You may opt-out at any time.

Persons who supply me with their telephone numbers on-line will only receive telephone contact from me with information regarding orders they have placed on-line. I never solicit for your business.

We DO NOT sell or rent our customer lists or e-mail addresses to other companies. Our e-mail list is maintained by a professional third-party company that ensures your privacy. Each time you purchase a product, subscribe to our newsletter, or sign up for any of our free or informational reports or services, your information is added to our main database. Any data entered onto our webpage, such as blog comments become part of our metadata. Several times each month, we communicate with all individuals on our main database.  We absolutely understand that you are busy and promise to only communicate when we have meaningful and important information to share with you. ALL of our emails have a link at the bottom where you can unsubscribe at any time.


By clicking accept, I acknowledge I have read and agree to the above policies/statements.